Shipping Overview: We currently offer free standard shipping on eligible orders. Delivery times vary by destination and carrier availability.
1. Order Processing
Orders are typically processed within 1-3 business days after payment is confirmed. During peak periods, launches, or holidays, processing may take longer.
2. Estimated Delivery Times
| Region | Estimated Transit Time | Shipping Cost |
|---|---|---|
| United States | 7-15 business days | Free standard shipping |
| United Kingdom | 8-18 business days | Free standard shipping |
| Europe | 8-18 business days | Free standard shipping |
| Canada | 8-18 business days | Free standard shipping |
Delivery estimates are not guaranteed and may vary because of customs processing, weather, or carrier delays.
3. Tracking
Once your order ships, we will send a shipping confirmation email with tracking details. Tracking updates depend on the carrier and destination country.
4. Shipping Carriers
We work with a range of logistics partners and last-mile carriers depending on destination and order size. Carrier selection may vary by region.
5. Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or losses caused by incorrect address details provided at checkout.
6. Customs, Duties, and Taxes
Depending on your destination country, customs duties, import taxes, or local handling fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.
7. Delays and Delivery Issues
If your package is delayed or tracking has not updated for an extended period, please contact us at [email protected] and include your order number.
8. Contact
Legal entity: Nantong Tongzhimeng Home Textile Co., Ltd.
Business address: Group 7, No. 66, Sanjiang Village, Binjiang Street, Haimen District, Nantong, Jiangsu, China
Phone: +8613773658310
Email: [email protected]