Our Promise: We want you to feel confident shopping with BedsetCo. If an eligible order is not the right fit for your home, you may request a return within 100 nights of delivery, subject to the conditions below.
1. Return Window
You may request a return within 100 nights after delivery for eligible bedding products purchased on our website.
2. Return Eligibility
- The item must have been purchased directly from bedsetco.com.
- The item must be returned in hygienic condition and free from excessive wear, stains, strong odors, pet hair, or damage.
- The item must include all major original components.
- Items returned without prior approval may be refused.
3. Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Customized or personalized products, if offered
- Items showing significant use, damage, or unsanitary condition
4. How to Start a Return
Receive Approval
Our team will review your request and provide return instructions or an authorized return address.
Ship and Refund
Once the return is received and inspected, approved refunds are issued to the original payment method.
5. Return Shipping
If the return is due to customer preference, the customer is responsible for return shipping costs. If the return is due to our error, a damaged item, or a defective item, we will cover the return shipping cost or provide an appropriate resolution.
6. Exchanges
If you need a different size or color, please contact us before placing a new order or returning the original item. Exchange options depend on stock availability at the time of review.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected]. Please include your order number and clear photos so we can resolve the issue quickly.
8. Refund Timing
Once your return is received and approved, refunds are typically processed within 5-10 business days. Your bank or payment provider may require additional time to post the refund.
9. Contact
Legal entity: Nantong Tongzhimeng Home Textile Co., Ltd.
Return support email: [email protected]
Phone: +8613773658310
Return address: Group 7, No. 66, Sanjiang Village, Binjiang Street, Haimen District, Nantong, Jiangsu, China