Orders & Shipping
Do you offer free shipping?
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Yes. We offer free standard shipping on eligible orders.
How long does shipping take?
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Orders are typically processed within 1-3 business days. Estimated transit time is usually 7-15 business days for the United States and 8-18 business days for the United Kingdom, Europe, and Canada.
Can I track my order?
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Yes. Once your order ships, we will send a tracking email so you can follow delivery updates.
Returns & Exchanges
What is your return policy?
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Eligible bedding products may be returned within 100 nights of delivery. Returned items must be in hygienic condition and free from excessive wear, stains, strong odors, pet hair, or damage.
How do I start a return?
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Email
[email protected] with your order number and reason for return. Our team will review your request and provide the next steps.
Who pays for return shipping?
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If the return is due to customer preference, the customer is responsible for return shipping. If the return is due to our error, damage, or a defect, we will cover return shipping or provide another appropriate solution.
Products
What materials are your products made from?
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Material details are listed on each product page. Please review the product description for the most accurate composition and care information.
How do I care for my bedding?
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Care instructions vary by product. Please follow the care guidance shown on the product page and product label before washing.
Payment & Security
What payment methods do you accept?
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Available payment methods are displayed at checkout and may vary by device, location, and payment provider availability.
Is my payment information secure?
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Yes. We use SSL encryption and third-party payment processors. We do not store full credit card details on our own servers.